Customer Care

BIOAQUA
Privacy Policy.

Understand how information may be used when you browse, shop or contact BIOAQUA.

Information you provide

Orders and enquiries may include your name, contact details, delivery address and order information.

You choose what to enter when placing an order, creating an account or sending an enquiry. Please keep the details relevant to the purpose of the form. An order question can usually begin with an order number and the checkout email address; a product question can begin with the item name. Do not include passwords or full payment-card details in a support message.

How information is used

Information helps process orders, arrange delivery, answer enquiries and maintain the website.

The purpose of the information depends on the action you take. Delivery details help identify where an order should be sent, while a reply address lets customer care answer a message. If you want to understand the use of a particular detail, contact the team and identify the form or order you are asking about. This Privacy Policy covers browsing, shopping and enquiries.

Cookies & preferences

Cookies may support shopping features and remember preferences. You can manage cookies in your browser; some features may be affected.

Browser controls give you a way to review or remove stored site data. Clearing cookies can also remove saved preferences or sign you out, so check your browser's guidance before changing settings. Chrome users can read Google's cookie management instructions. Other browsers have their own controls; the available settings and wording can differ between desktop and mobile devices.

Payments & service providers

Payment, delivery and website providers may process information needed to provide their services. Their privacy terms also apply.

Review the information presented by the payment or delivery service you actually use. Available services are shown as part of the relevant purchase or delivery process, and their own privacy notices explain their handling of information. A link to an external service takes you beyond this website. This Privacy Policy should therefore be read alongside the notices of the service involved.

Retention & security

Information is retained as needed for service, records and applicable obligations. No online system can guarantee absolute security.

The length of time a record is needed can depend on the record and the obligations connected with it. A request to remove information does not necessarily remove every transaction record immediately. To ask about a specific order, account or enquiry record, identify it when contacting customer care. Protect your own account credentials and avoid sharing unnecessary sensitive information through ordinary email.

Your privacy choices

Depending on applicable law, you may request access, correction or deletion. Contact us to discuss your request.

Tell us whether your question concerns access, a correction, deletion or an explanation of information use. Include the email address connected with your account or enquiry so the team can understand which record you mean. The applicable requirements and any verification needed depend on the request. Please wait for instructions before sending additional identity documents or information unrelated to your request.

Marketing & external links

You can unsubscribe from marketing emails. External websites have their own privacy policies.

If you receive a marketing message, use its unsubscribe instructions to manage that communication. This is separate from contacting the store about a purchase or a privacy request. Before entering information on an external website, read that website's privacy notice. A link provided for helpful reading does not extend this Privacy Policy to another organisation or make its practices the same as ours.

Policy updates

Updates will be published on this page. Check this policy for changes.

Use this page as the place to check the currently published Privacy Policy. The section links above help you return directly to the subject you need, including cookies, service providers and privacy enquiries. If you are asking about a change or an earlier interaction, explain the date and the relevant page or order in your message so customer care can understand the context.

Privacy enquiries

For questions about your information or this policy, email our customer care team or use our contact form. See our Terms & Conditions for related website terms.

care@bioaquaofficial.com

A little help, whenever you need it.

care@bioaquaofficial.com

Our team aims to reply within 48 hours.

Email Customer Care